6
August
2025
the 7% ADVANTAGE
Small Leadership Shifts That
Transform Contact Centre Results
FALK WINTER
Leadership Coach, LMI South Africa
+27 64 320 4459
falk@l-m-i.co.za
Wednesday August 6
Time: 11:00 – 12:00
What You’II Discover:
✓ How to use “The Slight Edge” to change team culture
✓ The ort of delegation in high- pressure environments
✓ Motivation hacks that don’t cost a cent
Bonus: Live polls, personal reflection, and a surprise downloadable tool.
Because leading a contact centre shouldn’t feel
like firefighting all day.